Busy Season Tip: Support

Busy Season Tip: Support

Fulfilling a sudden influx of orders can be a daunting task, but it’s important to remember that you aren’t alone. The LOCATE team is here to help you along the way! If you have any questions or need assistance with LOCATE, you can reach out to us via one of our many support channels:

(1) Phone

Monday – Friday, 8am to 5pm PST
(562) 394-0058
Press 1 and then 2 for support

Outside of standard business hours, an additional option is available for after-hours support!

(2) Web

You may choose to browse our Solutions articles and/or submit a ticket via Freshdesk: https://fbpinc.freshdesk.com/

(3) LOCATE Interface

Clicking the Help Menu in the Navigation Bar in LOCATE allows you to submit a feature request, a support ticket, or browse the LOCATE Wiki without leaving the screen.

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Help Us Help You

When submitting a request, including the items below will help us diagnose and resolve your concerns as quickly as possible:

  1. Reference a specific record that exemplifies the issue (ie order number, or part name).
  2. Describe the steps you took right before the issue occurred.
  3. Attach any applicable screenshots or supporting documents (ie copy of the order).

Remember: we’re just a call or click away. 🤙 😉